Due to the nature of the rustic materials used for many of the items, each one will be as unique and individual as you are. Your piece will be created to look as close to how it is shown in the photo as possible, but there will be slight variations in grain, color or shape which reflect the beauty of the actual materials used, and are not considered defects or reason for return.


Can I return an item?

Your satisfaction is my number one priority.  Good communication up front makes all the difference.  Items that an artisan has on hand at the time of order can be returned within 7 days from receipt of shipment for a refund or replacement.  The original shipping charges cannot be refunded.  Contact Rustic Artistry for the address to ship the return to.  Items must be returned in their original packaging and shipped prepaid and insured. Items over $500 may have a restocking fee applied. Because everything is made by independent craftsmen with small businesses, and not by big corporations, custom and made-upon-order items cannot be returned.  Please order carefully and ask any questions before you place your order.


Help! My item was damaged

First of all, I hope you never have to say those words!  Although damages are rare, they can happen and your item will be insured against freight damage. Should freight damage be determined, Rustic Artistry will arrange to have your item repaired or replaced.  Claims for damaged items not delivered by freight truck must be made within 5 days of receiving your order, so please open your package and inspect it carefully upon receipt. Contact Rustic Artistry at [email protected] or call 908-248-4701 regarding any damages.  See the Shipping page for information on handling items damaged during freight delivery.


What if I need to cancel my order?

Call me immediately at 908-248-4701 if you need to cancel your order.  If the artisan is not yet at a point where he can’t reuse the materials, a cancellation should be possible.  Orders that are past that point cannot be canceled.