SHIPPING AND DELIVERY
What is the shipping process?
All orders are shipped directly from the craftsman to you. Smaller items are typically shipped via UPS, FedEx or USPS. For furniture shipments that are large and/or heavy we obtain quotes from multiple freight companies in order to obtain the best price for your order. Furniture is typically packed in a wood crate that we custom build to securely fit the item. I will notify you when your piece is complete and ready to ship.
Is the cost of shipping included?
Since Rustic Artistry features items from many craftsmen located throughout the United States, shipping is determined on a piece by piece basis and is a separate cost. Most furniture orders will include a deposit towards the final crate/shipping cost.
If your delivery location is in an unpaved area, on a narrow driveway, switchback or other area where a freight truck may not be able to navigate, please advise upon ordering as the freight company may need to transfer the crate to a smaller truck, and apply additional shipping charges.
How long will it take for my order to arrive?
If the craftsman has the order on hand in their workshop it will be shipped out within two days via ground delivery and should arrive within 10 days from the date you place your order. Items that are made upon order will vary based on the complexity of the piece and the craftsman’s schedule. For example, a cutting board can usually be produced within a week and then shipped, whereas a chair or sofa can take 4-5 months to build before being shipped. If you need something by a specific date please contact me and I will find out if it can be done.
When the shipment reaches the freight terminal closest to you they will contact you directly by phone to set up a delivery date. They will arrange for an approximate time of delivery, usually within a 4 hour period of time. You must be home at the time of delivery.
What should I do when the driver arrives?
Delivery is curbside, but when available we request “inside delivery,” which for freight companies means that the driver will bring the crate to the closest covered location to the truck, usually a front porch or garage. Due to insurance restrictions they will not bring it into your home. Be sure to arrange for assistance if necessary to bring the item into your home.
Curbside motor freight service does not include unpacking the furniture, placement in your home, assembly, or removal of packing materials.
When your furniture arrives be sure to inspect it carefully BEFORE THE FREIGHT TRUCK LEAVES. You may have to open the carton to inspect for transit damage. The crates are fastened with screws so that you can remove them. If damage is noticed, do not accept or sign for the merchandise. Take multiple pictures of the damage and crate. Note any damages on the Bill of Lading. Once you sign the Bill of Lading you become the legal owner of the item, so if damage isn’t specified neither Rustic Artistry nor the craftsman can file a damage claim on your behalf. This is standard for all trucking companies. Contact Rustic Artistry immediately and I will assist in getting a replacement or repairs, provided that the damage was noted on the freight company’s Bill of Lading at the time of delivery. Please retain a copy of the Bill of Lading for your records and to help with any claims processing.
How can I find out the status of my order?
Text me at 908-248-4701 or email me at [email protected] and I will get the current status.
Do you ship outside of the United States?
Shipping costs listed on the website are for delivery within the 48 contiguous states. However, it’s often possible to make special arrangements for shipments to Hawaii, Alaska or Canada. Please inquire before placing your order.