What is the shipping process?
All items are shipped directly from the artisan to you. Smaller items are typically shipped via UPS, FedEx or USPS. For furniture shipments that are large and/or heavy we obtain quotes from multiple freight companies in order to obtain the best price for your order. Large/heavy items such as furniture are typically packed in a crate that we custom build to securely fit the item. I will notify you when your piece is complete and ready to ship.
The freight company will contact you directly to set up a time for delivery.
We request “inside delivery” which means that the driver will bring the crate to the closest covered location to the truck, usually a front porch or garage. Due to insurance restrictions they will not bring it into your home. Be sure to arrange for assistance if necessary to bring the item into your home. The crates are fastened with screws.
Furniture shipping to very remote locations or those that are difficult to access by truck may incur extra handling charges.
Is the cost of shipping included?
Since Rustic Artistry features items from many artisans, shipping is determined on a piece by piece basis and is listed separately.
Do you ship outside of the United States?
Shipping costs listed on the website are for delivery within the 48 contiguous states. However, it’s often possible to make special arrangements for shipments outside of the U.S. Please inquire before placing your order.
What delivery methods are used?
Smaller items are typically shipped via UPS, FedEx or USPS. The artisans look for the best price for shipping their work. Large items such as furniture may be shipped by truck with a freight company.
How are furniture deliveries handled?
Heavy or large items will be shipped by UPS or FedEx Freight, or by a freight carrier when that is the most economical option. The freight company will contact you directly by phone to set up a delivery date. They will arrange for an approximate time of delivery, usually within a 4 hour period of time. You must be home at the time of delivery. Please note, deliveries are curbside only, so you may wish to have someone available to assist you to move the furniture into your home. Curbside motor freight service does not include unpacking the furniture, placement in your home, assembly, or removal of packing materials.
If your delivery location is in an unpaved area, on a narrow driveway, switchback or other area where a freight truck may not be able to navigate, please advise upon ordering as the freight company may need to transfer the crate to a smaller truck, and apply additional shipping charges.
How long will it take for my order to arrive?
If the craftsman has the order on hand in their workshop it will be shipped out within two days via ground delivery and should arrive within 10 days from the date you place your order. Items that are made upon order will vary based on the complexity of the piece and the artisan’s schedule. For example, a cutting board can usually be produced within a week and then shipped, whereas a leather and cowhide sofa can take 12-16 weeks plus shipping. If you need something by a specific date just contact me and I will find out if it can be done.
What should I do if my order is damaged during shipment?
Call 908-248-4701 or email Rustic Artistry to report any damage upon receipt, and to make arrangements for a replacement or refund. Retain all packing materials as we will need to file a claim with the shipper.
If you order furniture, be sure to inspect it carefully BEFORE THE FREIGHT TRUCK LEAVES. You may have to open the carton to inspect for transit damage. If damage is noticed, do not accept or sign for the merchandise. Take multiple pictures of the damage. Note any damages on the Bill of Lading. Once you sign the Bill of Lading you become the legal owner of the item and neither Rustic Artistry nor the artisan can file a damage claim. This is standard for all trucking companies. Contact Rustic Artistry no later than 24 hours after delivery and I will assist in getting a replacement or repairs provided that the damage was noted on the freight company’s Bill of Lading at the time of delivery. Please retain a copy of the Bill of Lading for your records and to help with any claims processing.
How can I find out the status of my order?
Just call me at 908-741-4317 or email me at [email protected] and I will check with the artisan.